IP Security Products

ID #1110

we have jvc ip camera model vn-c215v4u.the camera is working well,but the problem is when we want to see video through viewer the window get suddenly close.I also tried this http;// the result is same. pls, help in this matter. regards m iqbal wani said ahmed al-ajou trading corporation.

One of the possible reason for a sudden close of viewer window (I would describe it more accurate as "immediate closure without seeing an image except a white screen") is Pop-up Blocker functionality of IE.

In order to correct the problem please close Internet Explorer Pop-up Blocker.

In order to do this in IE7, please choose Tools > Pop-up Blocker > Turn Off Pop-up Blocker. Then reopen the camera viewer. This time the viewer should display a live image.

Please be aware computer may have multiple pop-up blockers running at the same time. For example installing Google Bar would automatically install a pop-up blocker an so on.

Please chase down and exit ALL Pop-up Blockers

Last update: 2009-02-02 12:47
Author: Adrian Parvulescu
Revision: 1.1

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